Using PERRLA for Word with Antivirus Software

Sometimes antivirus software tries too hard to protect you, keeping you from using harmless software like PERRLA. PERRLA and all of its products are 100% safe and virus-free.

There are three kinds of problems that can be caused by antivirus software...

  1. Unable to download PERRLA
  2. Unable to install PERRLA
  3. Issues running PERRLA

Unable to Download PERRLA

If your antivirus software is keeping you from downloading PERRLA, the solution is to temporarily disable your antivirus software while you download PERRLA and then reactivate it once it is downloaded. Although each antivirus program works differently, here are instructions for temporarily disabling the major antivirus programs so you can download PERRLA for Word: McAfee, Norton, Panda, BitDefender, and AVG.

Unable to Install PERRLA

After you’ve downloaded PERRLA, if your antivirus software is stopping PERRLA from being installed on your computer, temporarily disable it so PERRLA can be installed properly.  You can then re-enable your antivirus software after PERRLA has been installed.  

Each antivirus software has a different way of pausing or temporarily disabling it.  Here are instructions for the most common antivirus platforms: McAfee, Norton, Panda, BitDefender, and AVG.

Issues Running PERRLA

Great! So you’ve downloaded and installed PERRLA but you find a problem while running PERRLA…

Once PERRLA has been installed on your computer, some antivirus software mistakenly identifies a few of PERRLA’s files as dangerous (they aren’t).  These are usually PERRLA.dot files that handle the Microsoft Word Templates used for creating your new papers.  If those files are quarantined or deleted by the antivirus software, PERRLA will have trouble creating new papers. This may mean you get a failure notification or just a blank Word document.

To fix this, we need to do two things:

1. Tell your antivirus software that PERRLA’s file folders are safe. We’ll add these two folders to your antivirus’ list of safe items. This is sometimes called a “white-list” or folder “exclusions list.”  The two folders in PERRLA are as follows:

C:\PERRLA

C:\Users\YOURUSERNAME\AppData\Roaming\Microsoft\Templates

Insert your computer’s User Name in the YOURUSERNAME above.  If you aren’t sure what your User Name is, use Windows Explorer to examine this path.

Here are instructions for adding the above folders to the exclusion lists for common antivirus platforms: McAfee, Norton, Panda, BitDefender, and AVG.

You can also add an "exclusion" to Windows Defender if it is incorrectly identifying PERRLA as a virus:

Adding PERRLA as an Exclusion to Windows Defender

  1. Click Start
  2. Click Settings
  3. Click Update and Security
  4. Click Windows Defender
  5. Click Open Windows Defender Security Center
  6. Click Virus & threat protection 
  7. Click Virus & threat protection settings 
  8. Under Exclusions, Click Add or remove exclusions
  9. Click on plus sign to Add an exclusion
  10. Click Folder option under Add an exclusion
  11. Under This PC, Click OS (C:) 
  12. Click PERRLA file folder
  13. Click Select Folder 
  14. You will be asked, “Do you want to allow this app to make changes to your device?”, Click Yes
  15. Restart your machine and launch PERRLA

2. Run the “Repair” option from the PERRLA installer.

Locate the PERRLA.MSI file or PERRLA.EXE file, our installer that you downloaded from our website. (If you’ve already deleted it, re-download it.)  Now, right-click the installer file to show the contextual menu and select the “Repair” option.  This will make sure your PERRLA files are all setup correctly.

We don’t want anyone to walk away from our software due to an antivirus scare! If you have any problems with this process, let us know so we can provide further assistance.