Contact Customer Support

If you haven't looked at our Knowledge Base or our Demonstration Videos, please check to see if your question has already been answered. If you can't find the solution to your problem using the resources in the PERRLA Help Center, send a question to our Customer Support team using the form below. The more thorough you are in describing the problem you're experiencing, the better we can assist you.

We handle Customer Support requests from 8:00am until 10:00pm (Central time zone) seven days per week.

If you simply need to install the software again on a new or existing computer, Click Here.

What is the nature of your support issue?

Which PERRLA Product are you using?

Which OS version are you using?

Which Microsoft Word version are you using?

Primary Email address

Other Email address

First Name

Last Name

Please describe the problem you're experiencing and provide as much detail as possible.

If your issue has to do with the way PERRLA for APA or PERRLA for MLA formats your paper, references, or citations you may upload the file or document to Customer Support. Just click the Browse button and select the file to upload from your computer. When you submit this form, the file will be sent to Customer Support along with your request. Note that we only allow the following types of files to be uploaded: .jpg, .doc, .docx, and .zip

File to Upload (optional)
Note: File uploads are limited to 20 Mb in size.



Don't block our email response...

  • To help ensure you receive our email response to your question, add support@perrla.com and sales@perrla.com to your email contact list, trusted contact, white list, or whatever your spam filter provider uses to allow commercial email to pass through to your inbox.
  • If you sent a message to Customer Support more than 24 hours ago and you have not received a reply from us, please look in your spam, junk, or bulk mail to see if our reply was delivered there.

PERRLA Support:

Support provided from 8:00am to 10:00pm (Central time), 7 days per week.

  • The first 12 months of support and software updates are included in the purchase price.
  • A small annual renewal fee allows another 12 months of unlimited updates and support.
  • Optionally, for about a dollar per month, you can participate in our Priority Support program. All of your support requests will bypass our regular support line and will be handled by the next available Support Specialist.


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