Detailed information about PERRLA subscription renew.
If you purchased your PERRLA desktop software (for APA or MLA) on October 1st, 2011 or later…
Your original PERRLA software purchase included 12 months of unlimited customer support, download access, and software updates. The software continues to work as normal after the initial 12-month period – we don't disable it in any way. If you still have a copy of the installation file you used when you originally installed PERRLA, you will always be able to reinstall from that file. If you need to download the installation file again though, your account would need to be renewed in order to have download access again. To receive an additional 12 months of software updates and our legendary customer support, there is a renewal fee of only $19.95. (You may also choose to pay $34.95 for a lifetime subscription).
Please take a moment to understand everything the subscription includes.
Your subscription includes access to our US-based Customer Support Team for 12 months.
Email support is available seven days a week, 14 hours a day.
Telephone support and dial-in support (we can dial into your computer with your permission) are also available at no additional charge if it becomes necessary.
Our response time is measured in hours (often minutes), not days, and is the best in the industry.
Our Customer Support Team is US-based and they KNOW OUR SOFTWARE. They are NOT people with little or no software knowledge who can do little more than attempt to match your issues with canned responses.
You buy APA or MLA formatting software with the expectation that it is 100% compliant. That is, 100% up-to-date with the changes made by the American Psychological Association (APA) and the Modern Language Association (MLA) to research paper formatting requirements. Staying 100% compliant requires updates to our software. We update our software often as a result AND employ a full-time subject matter expert who monitors changes by these organizations.
Yes, without renewing your subscription your PERRLA software will work, but it will become OUT of compliance with the latest APA or MLA changes. And isn’t the point of buying the software being 100% compliant?
Supporting customers the way we want to be supported and maintaining 100% compliance with ever-changing APA and MLA formatting requirements are core values to us and central to what makes PERRLA PERRLA. Maintaining the quality and quantity of staff to deliver on these values requires a large and ongoing investment on our part. Happily, it requires only a small investment on yours.
We hope you agree and renew now.
Q: What if I don’t renew, will my PERRLA still work?
A: Yes, you can use PERRLA as long as you wish without renewing your subscription. However, your support will be limited to our online support resources and you will not receive software updates.
Q: How much does renewing my 12-month subscription to full customer support and unlimited software updates cost?
A: Renewing for 12 months costs just $19.95. A lifetime subscription renewal costs just $34.95 and entitles you to all the subscription benefits for as long as you use the software.
Q: How do I renew?
A: On our website, click the Login button and log in. Once you are logged in successfully, click on the Renewal Information box in the top-right corner of the page.
Q: I have purchase both APA and MLA software from PERRLA. Do I need to renew for BOTH packages?
A: No. You only renew your Customer Subscription, not the individual formats.
Q: Where is your Support Team located and when are they available?
A: Our Support Team is located in the United States and answers support requests seven days a week from 8 AM to 10 PM, Central time.
Q: How quickly can I expect a response to a support issue?
A: Soon! Support requests received during support hours (8 AM to 10 PM Central, seven days per week) are often answered in minutes – but our published service level commitment is to answer all support requests within 3 hours.
Here is a super quick tutorial video on how to update your subscription.