Top Support Issues

The hottest topics from the PERRLA Customer Support Desk

Customer Support recommends that we present these top issues for your quick retrieval. If you don't find what you're looking for here, check out our Frequently Asked Questions.


1. Why isn't PERRLA creating my reference page?
If your reference page is not being created automatically, you are probably not using the PERRLA functions. Click the link above to learn more about the differences between the PERRLA functions and Word's built in referencing functions.

2. Why is my Microsoft Word running in compatibility mode
Click the link above to learn more about compatibility mode.

3. I am getting an error while trying to use Automatic Activation.
If you're getting this error then your computer is having trouble connecting to our server. No worries... you can use Manual Activation. It only takes a couple of minutes. Click on the link above to learn how.

4. I have Word 2010 installed but PERRLA tells me that I don't...
The issue is caused by the way that Microsoft Office is installed. Click the link above for more details

5. I cannot find the PERRLA functions using Word 2007 or Word 2010.
Click above to find out where they are hiding.