1. I just installed the program and the Title Page information shows a different name and university. How do I change this permanently for future papers?
Click on the link above to learn how to change the default settings for your name and the name of your school.

2. I am getting an error while trying to use Automatic Activation.
If you're getting this error then your computer is having trouble connecting to our server. No worries... you can use Manual Activation. It only takes a couple of minutes. Click on the link above to learn how.

3. I receive a Permission Denied error when opening PERRLA. What does this mean?
The Runtime 70 Permission Denied error relates to the security settings of your computer. Click on the link above to learn how to fix this problem.

5. I am receiving errors when working with PERRLA in Word 2007. What should I do?
The errors you are receiving were caused by Microsoft's SP2 update, which was issued summer of 2009. It has caused problems with many thousands of Office programs and users by causing corruption of document variables. Click on the link above to learn about the problem.

5. I cannot find the PERRLA functions using Word 2007.
Click above to find out where they are hiding.