About PERRLA Support

Customer Support and software updates are included as part of your PERRLA Subscripiton. If your subscription has expired, you may need to renew to access Customer Support.

You can upgrade to Priority Support by logging into your PERRLA Account and selecting Change Plan. Priority Support will move your Support Request to the front of the Support queue.

PERRLA's Help Center has numerous help articles and tutorials you can search to find a solution while you wait for Support to respond.

Contact PERRLA’s Customer Support Team

Customer Support hours are from 10am - 10pm (Central), every day.

If you don’t hear from us within 24 hours, please check your email spam/junk folder. You may need to add support@perrla.com to your contact list.

If your issue has to do with the way PERRLA for APA or PERRLA for MLA formats your paper, references, or citations you may upload the file or document to Customer Support. Just click the Browse button and select the file to upload from your computer. When you submit this form, the file will be sent to Customer Support along with your request. Note that we only allow the following types of files to be uploaded: .jpg, .doc, .docx, and .zip

Note: File uploads are limited to 20 Mb in size.

Don't block our email response...

  • To help ensure you receive our email response to your question, add support@perrla.com and sales@perrla.com to your email contact list, trusted contact, white list, or whatever your spam filter provider uses to allow commercial email to pass through to your inbox.
  • If you sent a message to Customer Support more than 24 hours ago and you have not received a reply from us, please look in your spam, junk, or bulk mail to see if our reply was delivered there.